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Worst company I’ve delt with!!

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Spectator

Worst company I’ve delt with!!

HughesNet has the absolute worst customer service I’ve ever came across. I’ve only had the service with them for 2 months and had nothing but trouble. The first month I was back and forth with technicians and only got to use the service for 10 days. I was still charged for it. After that I’ve noticed my data has been rapidly depleting with no devices on it. I called to get it resolved starting last night. I spoke with a gentleman that stated they would do a depletion test on my system. When I called back this morning, the first repsentive told me that everything seemed fine but there was a little 100mb depleting in 18hrs. (She said it was like it was nothing). Yes it may not seem like a lot but that’s 4gb a month that I’m paying for! So I told her that’s not right and I would like it fixed. We argued a little bit because she wouldn’t accept the fact that 100mb is a lot over time. She said she had to talk to a level 4 technician. Once she came back she all of a sudden the account was fine and it never depleted anything at all now. So I told her I’m tired of it all and I just want to cancel service. This is where i met the rudest and most ignorant person. First he was trying to up my limit and increase my bill. I said I didn’t want that. I just want to cancel. Well after this we start to argue because I told him the story and he is saying there isn’t anything wrong. I’m making this up. So He told me well sure we can cancel, but it’s going to cost you $400. So I asked to talk to his supervisor because he would not listen to me and work things out. The entire time I told him if hughesnet would just help me find the problem then I wouldn’t be in this situation, but instead you want to stick someone with a bill while in drains when nothing is connected. Then he said let’s try a live test. Connect a device to see if it’s using the network, so I told him okay. One second and let me type in the password on my phone becuase it hasn’t been on the WiFi. So after this he sees a device is connected and it is using it, he then states see thats your problem your device is connected so you have no issues. I stated that i had to type in the password so it wasn’t ever connected. He told me I was wrong again and it is using data. So I sat on hold for 30~ min for him to come back (not the supervisor) and tell me what the supervisor said to do. I told him can I just speak to the supervisor and let them tell me that. All he kept saying was the supervisor isn’t going to get you out of the $400, by sure. He told me the supervisor would call me back. Well I still haven’t heard anything in 4-5 hrs. *surprise surprise* now as I went to sleep for 4hrs or so I’ve lost 2% of my data allowance while still nothing connected, but it’s still my fault. I just want my service canceled. I’m tired of dealing with it all.
14 REPLIES
Professor

Re: Worst company I’ve delt with!!

@Mturner

 

Devices using data without the person knowing is nothing new.  More and more devices stay connected, even when they are turned off, and they can use quite a bit of data.  If you'd like help in figuring out what is using your data, please create a new post in the Tech Support section, which you can do here...

 

https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

 

This is ONLY concerning your data loss issue, not the service issue in your first month.  

 

In the meantime, the following two threads may help...

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Spectator

Re: Worst company I’ve delt with!!

I’ve totally disabled everything as I have to type in password for every device to even connect it to the internet. So there isn’t any devices depleting the internet. Also, they have told me time and time again that there isn’t any devices connected. I am 100% there isn’t any devices on the network. Not a phone, laptop or anything.
Professor

Re: Worst company I’ve delt with!!


@Mturner wrote:
I’ve totally disabled everything as I have to type in password for every device to even connect it to the internet. So there isn’t any devices depleting the internet. Also, they have told me time and time again that there isn’t any devices connected. I am 100% there isn’t any devices on the network. Not a phone, laptop or anything.

You should still start a new post in tech support if you would like help with this issue.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Spectator

Re: Worst company I’ve delt with!!

I just want to cancel my service now. It’s been too much hassle and time wasted with it being the customers fault. I’ve been on the phone with them over 3hrs in the past 2 days.
Professor

Re: Worst company I’ve delt with!!

I'm sure a rep will respond.  They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.   

 

Good luck to you.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Spectator

Re: Worst company I’ve delt with!!

Thank you! And I really do appreciate the help!
Moderator
Moderator

Re: Worst company I’ve delt with!!

Hi Mturner, 

 

Welcome to the community. The only way to cancel is to call us at 866.347.3292. You must stay on the line until we confirm the cancellation with you.

 

 

 

Thanks,
Liz

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Spectator

Re: Worst company I’ve delt with!!

I’ve been trying. All I get told is it’s going to be $400 dollars which is outrageous for me to pay when you don’t even want to help me. So why should I be responsible to pay when you can’t provide me the service you promised ? And I get put on hold for hour and half. I wouldn’t be here if I didn’t slready try to call.
Moderator
Moderator

Re: Worst company I’ve delt with!!

We can help you in the community, then. I'll go ahead and move this thread to our tech support board. I have no problem escalating your case to engineering if the HughesNet modem is showing significant usage while isolated. Follow the instructions here to get started. 

 

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you. 

 

Thanks,
Liz

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