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Wow! Got hung up on 4 times by customer service (phillipines), 1 time by engineering.

Qfyffe
Freshman

Wow! Got hung up on 4 times by customer service (phillipines), 1 time by engineering.

Been waiting on a call after doing ALL the tests required. I have a streaming event tomorrow evening and need this internet to work flawless! Not speeds of 1-3mbps. Help please.  Called the number they gave me for the escalated tier 3 level and the passcode they gave me was invalid. About done with this. Being I know a good lawyer, it WILL get resolved tonight\tomorrow a.m.

3 REPLIES 3
GabeU
Distinguished Professor IV

Re: Wow! Got hung up on 4 times by customer service (phillipines), 1 time by engineering.

@Qfyffe 

 

So you come here to ask for help, and then threaten?  SMH.

 

Hopefully your lawyer doesn't charge to inform you of the arbitration process in the Subscriber Agreement.

 

The reps are on M-F from approximately 9AM to 6PM.  They usually reply within a day.


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maratsade
Distinguished Professor III

Re: Wow! Got hung up on 4 times by customer service (phillipines), 1 time by engineering.

"I have a streaming event tomorrow evening and need this internet to work flawless! Not speeds of 1-3mbps. Help please. "

 

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Qfyffe
Freshman

Re: Wow! Got hung up on 4 times by customer service (phillipines), 1 time by engineering.

Finally had an engineer call. On the phone about 45 min or so. The did some adjusting to the router. Had issues there. Worked for about 2 days and back to buffering. Will attempt another call after Christmas. Smh