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You have limited connectivity to the gateway.

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Freshman

You have limited connectivity to the gateway.

When I do a test on a brand new install in sunny weather with 100 percent of my data remaining do I get this message: You have limited connectivity to the gateway.

25 REPLIES 25
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Distinguished Professor II

Re: You have limited connectivity to the gateway.

Gateways are located in other states, and weather affects them. 

 

Did you reboot the modem?

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Freshman

Re: You have limited connectivity to the gateway.

I did, test was green. Checked speed and got 1.77 Mbps down and 4.24 Mbps up. Interesting, will not let me post without a tag but none are available to select.

 
 
 
Tags (1)
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Distinguished Professor II

Re: You have limited connectivity to the gateway.

Don't worry about the tags. Please post the URL to your testmy.net My Results page.

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Distinguished Professor IV

Re: You have limited connectivity to the gateway.

@commando57 

 

It's likely that a rep here will want to run remote diagnostics on your HughesNet equipment when they see your topic.  It's possible to have a 0.0.0 State Code and be green across the board, but still show a connection issue when running the Connectivity Test, and any connection issue can have a negative effect on your overall service.  

 

@Liz @Damian @Remy


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: You have limited connectivity to the gateway.

I have poked around for 20 minutes an now I am unable to locate the testmy.net page, I don't know where it went.

Tags (1)
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Distinguished Professor II

Re: You have limited connectivity to the gateway.

The testmy.net site is here: https://testmy.net/

Your My Results page would be https://testmy.net/quickstats/[yourusername]

 

 

commando57 wrote:

I have poked around for 20 minutes an now I am unable to locate the testmy.net page, I don't know where it went.


 

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Freshman

Re: You have limited connectivity to the gateway.

 I found it, thanks. https://testmy.net/auto?extraID=A&st=1&r_time=1&xtimes=12  I ran test, got some data points but had much needed rain. Lost satellite for a while, restarted another test now that it is back.  My name on test my net is commando57 if that helps. If I reply to your email, will it show up here?

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Distinguished Professor II

Re: You have limited connectivity to the gateway.

This is the URL to your "My Results" page:

 

https://testmy.net/quickstats/commando57

 

You are not using the correct file sizes.  You need to follow the instructions given here:   https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

EDIT: not sure what you mean by "reply to your email."  If you want to reply to individual posts here, just click the "reply" button and your reply will show as a new post in this thread. 

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Freshman

Re: You have limited connectivity to the gateway.

Test results:https://testmy.net/quickstats/commando57 When you reply, I get an email. I was asking if I replied to that email does that response go here?