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YouTube streaming is a joke

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Spectator

YouTube streaming is a joke

I am on Gen5 and I can only watch YouTube at 144p. My daughter has a different company and her max speed allowance is 2Mb/s and she can watch YouTube at at least 360p and Netflix at the same time. I currently have 98% of my data remaining. I called HughesNet twice and those people can't seem to figure out what is going on. They ran all kinds of tests from their end and they said everything looks good. Yeah, that's why I went to testmy and got an 8.1Mbps download. It still should be better than my daugher's. I would get rid of HughesNet in a heartbeat if there was another company to go to out where I live. A Dish Network tech told me they are going to start putting up towers for Internet here in Indiana with 25Mbps speeds and unlimited access. I'm going to be the first in line!

5 REPLIES 5
Moderator
Moderator

Re: YouTube streaming is a joke

Hi babyscook,

 

  I see it's your first post here, so welcome to the community! I'm sorry to hear this, we do want to get to the bottom of this. I've run diagnostics on your site and have escalated your case to our engineers for their assistance. Once I have any updates or questions for you, I'll post back.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: YouTube streaming is a joke

Hi babyscook,

 

Thank you for your patience while our engineers investigated your site. We have decided as a courtesy to dispatch a complimentary technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Apr 25, 2019 between 08:00 AM-11:00 AM. The tech will contact you before the visit to confirm the appointment so if you need to reschedule, you can do so then. Please let us know how the site visit goes.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: YouTube streaming is a joke

Hi babyscook,

 

The tech needs a working phone number so we can reach you, please private message me a phone number (and/or alternates) at which we can call you.

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator

Re: YouTube streaming is a joke

Hi babyscook,

 

Just checking in as I see the technician came by for the repair last week. Have you seen any improvement in the service performance?

 

Thank you,

Amanda

Moderator

Re: YouTube streaming is a joke

Hi babyscook,

  It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread so we can assist you.

 

Thank you,

Amanda