Re: Zip code fails to get past automated phone system or allow me to view/pay my bill without loggin
Nooo, I just wanted to be sure we were on the same page, literally and figuratively.
I'm still also concerned about the automated phone menu. I wanted to reproduce that on my end as well, but the system recognized and located your account after I entered (by keypad) the number and zipcode we have on file.
Do you recall the last time the phone system failed to find your account with your zip code? This way I might be able to zero in on whether there was something going on with our system at that time.