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all tests routinely less than 1m

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wwncl88
New Poster

all tests routinely less than 1m

every test before 0600 show .3 to .8,

using three different websites for testing.

created testmy.net account to record data

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9 REPLIES 9
maratsade
Distinguished Professor IV

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

GabeU
Distinguished Professor IV

@wwncl88 

 

Please be sure to use the proper test file size.  

 

https://testmy.net/quickstats/wwncl88


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

what is the "correct" file size. no matter what size i select, it is significantly faster using a cellular hot spot than hughes sat.

if i select something like 25m it usually HANGS and get an hour glass, never finishes.

i just ran the test 8 times, all results varied between .3 and 1.1.

i realized i was not logged in, so i logged in, then it ran 2.4m. the fastest for quite a while.

It took 2-3 minutes just to login to testmy.net

maratsade
Distinguished Professor IV

The instructions, including the correct file sizes, are found here:

https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

the link to the pdf for instructions did not work.

i found info via google for turning off wifi.

how do i know which GENERATION router I have ?

maratsade
Distinguished Professor IV

If you  had the service installed within the last 2 or 3 years, you have Gen 5. 

 

And the PDF here is no longer available....I think it may be time for an edit. 🙂  @Liz 

maratsade
Distinguished Professor IV

wwncl88, 

 

Use these instructions:

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

GabeU
Distinguished Professor IV


@maratsade wrote:

If you  had the service installed within the last 2 or 3 years, you have Gen 5. 


To futher clarify, and for others who may read this thread, any service installed in the lower 48 after March 16th, 2017 is Gen5.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

<cynical>Seems the trend is that no one reads old posts before asking (or opining on) anything, so you're safe.</cynical>


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.