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"Unfortunately, the page that you are looking for no longer exist."

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Sophomore

"Unfortunately, the page that you are looking for no longer exist."

New customer, gen 5, everything fine for the first month. Just recently started getting this message when trying to open a page.  It seems to happen totally randomly and is intermittent.  Happens on links, bookmarks, and when typing directly into the address bar.  

 

This is the address it shows:  http://messages.hughesnet.com/billing/sdcc.cfm?SN=12426518

 

And this is what is displayed in the browser window, and nothing else: Unfortunately, the page that you are looking for no longer exist.

 

Any ideas?  

Thanks.

 

 

14 REPLIES 14
Sophomore

Re: "Unfortunately, the page that you are looking for no longer exist."

Sorry, subject was supposed to be in " "  Not sure what happened.

Assistant Professor

Re: "Unfortunately, the page that you are looking for no longer exist."

By "a page" do you mean any page, even outside of HughesNet?

 

Just wondering if the performance check script they insert into the header section has gone haywire.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: "Unfortunately, the page that you are looking for no longer exist."

Yes any and all pages seem to be affected randomly.  Whether its a link, one of my own bookmarks, or just typing something into the address bar.  

 

Wondering if this is related to the router and something I can reset, or something else completely. I really have no idea, other than it is a bit annoying.

Assistant Professor

Re: "Unfortunately, the page that you are looking for no longer exist."

The only thing that might be from the modem is if the cached DNS was possibly hosed.

So if a power reset doesn't fix it, it's most likely something on the other side of the dish.

Certainly is bizarre.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor IV

Re: "Unfortunately, the page that you are looking for no longer exist."

@timandjodi

 

With "billing" being in the address, it makes me wonder if it is tied to a billing issue.  If, for whatever reason, a payment does not go through when the collection for the new bill is attempted, it can trigger a message on the system that frequently notifies the user of the billing problem.

 

You may want to check to make sure your most recent payment went through.  Things like a new CC or bank card being issued but not having been updated in the system, or insufficient funds at the time of the billing attempt, can cause this.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: "Unfortunately, the page that you are looking for no longer exist."

Hello timandjodi

 

Thank you for bringing this to our attention. As it has been mentioned here, the page is most likely related to a billing issue on your account. Sometimes it is just an expired credit card on the account. Please review your billing information by clicking on the "My Account" link at the top of this page.

 

I have taken a screenshot of the error you are getting and will be escalating this to the appropriate engineering group. Please let me know if you have any further questions or concerns.

 

~Amanda

Moderator

Re: "Unfortunately, the page that you are looking for no longer exist."

Just as an FYI for any and all who might be interested in this particular investigation - our engineering group for this system have located a redirect issue and it is being addressed. Thank you again for bringing this to our attention.

 

~Amanda

Associate Professor

Re: "Unfortunately, the page that you are looking for no longer exist."

Assistant Professor

Re: "Unfortunately, the page that you are looking for no longer exist."

Hmmm.... lol


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.