Well I just read the new rules n polices and it sounds like hughesnet is making sure even if there sales reps mess up there not at fault
And what new rules and policy's would these be ?
You really would have been better informed had you read more of the Community postings where a forum Mod offered to let a subscriber out of any ETF fees because a sales rep did not make an important point clear enough.
Now see if this is clear enough for you:
The Forum Mods are at the corporate level at the Germantown MD headquarters. As such they have more resources at their command and more latitude in their actions.
If you have an issue with what you were told during a sales call, understand that they are usually recorded so ask for a sales call review.