changing modem password

[pgustaf249]

How do I change the passwrod for the modem?

[Ricky]

This board is not for HughesNet support. To get the best chance of gettig help you will need to post your issue up in the Tech Support board.

[Amanda]

Hi pgustaf249

I have moved your post to the appropriate board. You can find the instructions to change your HT2000W's password on the user guide, which can be downloaded here: http://support.hughesnet.com/where-can-i-find-ht2000w-satellite-modem-user-guide

Thank you

Amanda

[Elle200]

When I look up "change modem password" in the FAQs I'm brought here. I find you telling the previous poster that he's in the wrong place, yet we were brought here by the FAQs search and redirection. SO, if he is on the wrong board to which board did you send his message?I'd like to see what he was told. The thread link/information is not posted on your reply. I see only a link to the modem manual PDF which I've followed already. The modem will not accept a new password. In fact, the modem freaked-out when I went through the steps posted in the manual after changing the 2g network security password. I had to go around the 2g network thru the 5g network and change the newly set password back to the old password because the internet simply disappeared and would not reconnect with the new password. We have issues with security, apparently. Devices are being seen by Hughesnet support (called already for an hour) which are attached to our network but do not belong to this home. I've talked with three different support people and no one can identify these unknown devices. Three of them are not ours and one says it's an Amazon device when NO Amazon devices were connected. Our datagigs are being used up. Consequently, I need to change the password to eliminate that as a possible problem. Any ideas? Or just give me the proper thread to address this issue. thank you.

[Liz]

Hi Elle200,

  I'm glad you found the community, thank you for posting. The community can certainly help assist in narrowing down your unidentified data usage. I'm very curious about your attempt to change the 2G network security password. In looking at your diagnostics, I can see that your 2G network is broadcasting and devices are connected. Please describe exactly what you mean by the modem freaking out when you tried to change your wifi password.

[Liz]

Hi Elle200,

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

[GabeU]

---

@Elle200wrote:

When I look up "change modem password" in the FAQs I'm brought here. I find you telling the previous poster that he's in the wrong place, yet we were brought here by the FAQs search and redirection. SO, if he is on the wrong board to which board did you send his message?

The post from pgustaf249 that was referenced and moved by Amanda was a post that wasn't about changing a modem password.  It was about something entirely different.  This is why it was moved and why you don't see it.  The post you do see from pgustaf249 is not the one being referenced by Amanda (the one that she moved).   

--------------- 

Regarding the rest of your post, it sounds like you were trying to change the password of a radio that you were presently connected to, which immediately disconnected your device due to your device being connected using the old password.  It's generally recommended that you changed modem WiFi passwords while using a device that's connected via LAN cable, not WiFi.  

If you are only able to connect via WiFi, but you have the ability to connect via both radios (2.4Ghz and 5Ghz), you should change the password of the opposite radio that you are connected with.  i.e., if you're presently connected via the 2.4Ghz radio, change the password of the 5Ghz radio.  Then connect using the 5Ghz radio (with the new password) and change the password of the 2.4Ghz radio.  Or, do the opposite, but you can't change the password of the radio that you are currently connected to or it will immediately drop your device's connection to the modem.