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data drain....cannot find the cause

Honorary Alumnus

Re: data drain....cannot find the cause

In the meantime you may wish to read my topic here that has some Glasswire info:
https://community.myhughesnet.com/hug...
Honorary Alumnus

Re: data drain....cannot find the cause

Hi Yorkytime,

"This is the greatest part of my frustration.....I am constantly checking phones, tablet (1) and that damn kindle hubby uses.  All are kept in off connect unless being used at that moment."

It is those wireless devices that are the hardest to tame.

When I bring my Samsung Galaxy Tab4 home from work to charge it up it always manages to use some data despite having gone through its settings.

One thought: Do you have a networked wireless printer connected ? Those are easily overlooked and can use a ton of data if not completely "tamed" ?


"I have been running this laptop as single device for almost a week....problem might be here but just cannot find it."

What operating system are you using ?

Microsoft is releasing the Win10 Anniversary update and it is huge at around 3-4 GB. That would occur as a background process.

Personally I would give some thought to changing the routers WPS-PSK passkey/passphrase and installing it in only the laptop at this time. That way ALL other devices are excluded until added in one by one.

The only issue to that is you may wish to have an Ethernet cable around (or use the one between the Modem and the Router) because the laptop will lose access to the wireless Network which would include the Router's interface when you change passkeys.

On to GlassWire:

I suggest the following base settings:

(click on picture for larger image)


Looking at results:


Defining a usage period and getting into details of a program or process:

(note highlighted buttons and tabs that control "view")


Continued view settings:

The 23rd:

Note that I have reset the "sliders" to define the period to the 23rd.

This shows a total of 342.9 MB used by this machine, out of a total claimed by Hughes of 597 on that day. We know that overall our numbers have been account for so the difference was used by the "other" devices.


A look at the column on the left show what programs and processes used data:

Note that the "ALL TRAFFIC" at the time is "active" to that the result of "ALL TRAFFIC" is displayed in the larger window to the right:



Going back here for a moment:

Be aware that if you click on one of the listed items, grater detail of that item will appear in the right hand window.

In this case HTTP (browser usage) is the BIG USER of that day.


Try to get some screenshots,

If you have trouble or don't know how just post back and wee will work through it.


Alum

Re: data drain....cannot find the cause

Hi Yorkytime,

Thanks for posting. I hope our community members were able to help you get a handle of your data usage. If you have anymore questions or concerns feel free to let us know.

Thank you,
Chris
New Poster

Re: data drain....cannot find the cause

I don't know Chris.  I've done just about everything I can think of to find the data leak.  And still losing data.  Turned on the computer this morning......opened this page and I'm down almost 50 MB.  I haven't had time to play with Glasswire yet.  I just don't get it.  I'm so tired of fighting with my Hughes modem.  I've been with Hughes a long time.....but it might be time for me to look for other means of connecting to the Internet.  Just so frustrating.  This all started about a week or little more ago.  It is just a constant drain.  Nothing that I can find has changed on my end.
Honorary Alumnus

Re: data drain....cannot find the cause

 I haven't had time to play with Glasswire yet.  I just don't get it.

Let me see if I can help step you through this.

I am going to post 4 pictures of the same view.

In those pictures I am going to label the steps needed to get useful information.


Open GlassWire:


Next I want your to follow through with the four steps that are labeled in the view below:

(CLICK ON PICTUE FOR LARGER IMAGE)

#1: Select the "usage" tab

#2: Select the "Apps" button

#3: Select the "Week" display range

#4: Move the "sliders" to select a time period from within that week.

If you wish to examine a time period further back than the current week select "Month" in step #3 and then use the sliders to define a period of time within that month.


Once the period has been defined the programs and processes that used data will be listed in the box on the left hand side of the display:

The largest user will be at the top of the list.


The details of the connections are listed in the larger area on the right of the screen


Once you find an area of usage that you believe is eating your data, post a screenshot here in Community and I'll help you determine what is.

Just follow the steps as outlined.

Distinguished Professor IV

Re: data drain....cannot find the cause

yorkytime,

There's one thing you've got to take into account, and if you already have, disregard this.  The Status Meter, the meter at the SCC, and the meter when you log in to the dashboard can't be counted on to be in real time, up to the minute, especially the Status Meter.  It can take several minutes for it to catch up.  With that being said, it's not at all unusual for the data reading at shutdown to NOT match the data reading at startup.  This is why it's a good idea to wait until a few minutes after cessation of your internet activities to take a reading.  Of course, if something is still operating without your knowledge, waiting wouldn't make a bit of difference.   

I don't know what OS you have, but I remember when I had my Windows 7 and then Windows 8.1 computer connected to my legacy plan, just with them connecting at startup used about 15MB to 25MB.  I don't know exactly what they were doing, as I had my updates set to manual, but they were checking something. 

And, as Gwalk stated, the wireless devices can be REAL tricky to figure out and tame.  Time and time again on here you see people, after just about pulling their hair out with trying to figure out what's going on, finally finding that it was their iPhone or iPad or something of that nature downloading or uploading to the cloud or something.

I feel for you, as I know from these boards that trying to find what's using the data can be a really frustrating thing to do.   


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Honorary Alumnus

Re: data drain....cannot find the cause

Gabe, as I recall she has Win7.

She also has a 9000 system on a daily legacy plan that is going to complicate remaining usage due to "roll-over".

What data remains at 2am when her un-metered "free zone" starts is then saved and added to here next days allowance that is applied around 6am even though free zone is in effect until 7am for this plan type.

Frankly I suspect Win7 being at the root of this. There are a list of KB's to be avoided as long as your arm. Some of those cause Win7/8/8.1 to emulate the "telemetry" behavior of Win10.



Distinguished Professor IV

Re: data drain....cannot find the cause

Gwalk,

I didn't even think about the telemetry.  That would probably explain at least some of that initial usage every morning when I would start the computer. 

When I had my HNS7000 it was daily.  None of the "two day meter" thing.  Did the 9000 systems have the rollover for a long time, or is it something that was recently implemented?  I've seen people talking about it being a two day thing on here, receiving your full days amount every day, but it only adding 50% to the "meter". 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Honorary Alumnus

Re: data drain....cannot find the cause

9000 legacy had the roll-over since inception

I had roll-over on my 7000 but it was only implemented on just a few transponders on just two satellites.

Try to imagine staying on top of "remaining data" with a hourly drip refill, free zone and roll-over.


Here is a list of updates to avoid:


List of questionable or 'do not install' updates:
============================

KB2952664 ? Compatibility update for upgrading Windows 7
»support.microsoft.com/en ··· /2952664

KB2966583 ? Improvements for the System Update Readiness Tool in Windows 7 and Windows Server 2008 R2
»support.microsoft.com/en ··· /2966583

KB3021917 o Update to Windows 7 SP1 for performance improvements (telemetry!)
»support.microsoft.com/en ··· /3021917

KB3035583 - Hell no - Update installs Get Windows 10 app in Windows 8.1 and Windows 7 SP1
»support.microsoft.com/en ··· /3035583

KB3068708 - Update for customer experience and diagnostic telemetry
»support.microsoft.com/en ··· /3068708

KB3075249 - Update that adds telemetry points to consent.exe in Windows 8.1 and Windows 7
»support.microsoft.com/en ··· /3075249

KB3080149 - Update for customer experience and diagnostic telemetry
»support.microsoft.com/en ··· /3080149

KB3123862 - Updated capabilities to upgrade Windows 8.1 and Windows 7
»support.microsoft.com/en ··· /3123862

KB3135445 ? Windows Update Client for Windows 7 and Windows Server 2008 R2: February 2016
»support.microsoft.com/en ··· /3135445

KB3138612 ? Windows Update Client for Windows 7 and Windows Server 2008 R2: March 2016
»support.microsoft.com/en ··· /3138612

KB3173040 - Hell no - Windows 8.1 and Windows 7 SP1 end of free upgrade offer notification
»support.microsoft.com/en ··· /3173040

KB971033 o Update for Windows Activation Technologies
»support.microsoft.com/en ··· b/971033


The thing of it is, they keep coming back.



Alum

Re: data drain....cannot find the cause

Hello Yorkytime,

There's a great step by step guide that our community members are providing to help in understanding glasswire. That is going to be the best way to clearly see what is using data on your computer. 

- Chris