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data loss overnight - very frustrated customer

New Poster

data loss overnight - very frustrated customer

How can my available data go from 84% to 56% overnight when my devices are not connected to the wireless?  Also, the usage indicator is showing anytime data being used when it should be my bonus time, since it is prior to 8am.  This is the 2nd month this has happened, last month we were concerned that maybe we left devices on overnight and updates were done, this month we are being very careful and now we are only 2 days into our billing cycle and it has happened again.  We had Gen4 for years and only needed to use tokens a few times, now 2 months into Gen5 and this is happening.  What is going on with the HughesNet system?

17 REPLIES 17
Professor

Re: data loss overnight - very frustrated customer

How are you disconnecting your devices?  You may want to check that they're truly disconected:

 

Go to http://192.168.0.1


Click the grey "I" symbol (right next to the language, at the top)
Under Advanced Menu on the left, click the plus sign next to General
Click Connected Device Info

Check under Currently Connected Devices, and also Currently Disconnected Devices

This will help you make sure your devices are truly disconnected.

New Poster

Re: data loss overnight - very frustrated customer

We turn the wireless off on each device. For the most part I have been turning it off after each use. For my iPhone, I just keep it off all the time so I don’t use Hughesnet data. This has really only started being a problem since we upgraded to Gen5. With Gen4, we had the 10GB plan, with Gen5 we had to upgrade to the 20GB plan and now only 2 days into the cycle we are down to 55%.
Assistant Professor

Re: data loss overnight - very frustrated customer

If you're using a newly updated iPhone, depending upon how it's 'turned off', the wifi will attempt to reconnect at midnight. In fact they even tell you this in a little message after you switch it off:

IMG_0205.jpg

 Edit: Best to switch to Airplane mode if you don't need the bluetooth or mobile signal on.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Assistant Professor

Re: data loss overnight - very frustrated customer


@MarkJFine wrote:

If you're using a newly updated iPhone, depending upon how it's 'turned off', the wifi will attempt to reconnect at midnight. In fact they even tell you this in a little message after you switch it off:

IMG_0205.jpg

 


Wife's iPod Touch is same way, will reconnect each day unless put in Airplane mode.

Assistant Professor

Re: data loss overnight - very frustrated customer

lol... great minds. Just thought of that.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: data loss overnight - very frustrated customer

I've thought in the past that I had turned things off but they somehow reconnected -- it has helped me to check what's connected and what's not.

 

Lots of very knowledgeable people here, so I will let them help you.

Assistant Professor

Re: data loss overnight - very frustrated customer

knowlegable, maybe... still took me five times to get that screen shot because some genius at Apple thought it was a great idea to move the power button opposite the volume controls, making holding it down and pressing the home button nearly impossible.

 

Edit: So, 'knowlegable', yet 'clumsy' lol


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
crs
New Poster

Re: data loss overnight - very frustrated customer

I lost 12g in 3 days so I have been trying to figure out also. My question is how can you identify the devices that are on when they are only labeled with numbers and such. Some of them are named but not all.  Also I turned of my iPhone but it registered both on and off🤔

Assistant Professor

Re: data loss overnight - very frustrated customer

On your phone, go into Settings -> General -> About.

Look for Wi-Fi Address. It will give you the MAC address of the phone that is listed at http://192.168.0.1/limited.html#!/general/conn_dev_info.

 

Other devices may be similar.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.