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dialing on Voice

Freshman

dialing on Voice

Brand new customer here. Question: we got the Voice service installed with our Gen 5. When I dial a local number (same area code and location as the assigned #) I get a recording that I must dial a "1" before the number. Is this normal? Is there some way to automate this?

Thanks for any help for a "newby"

5 REPLIES 5
Moderator
Moderator

Re: dialing on Voice

Hi denlow,

 

I see you're new here, so welcome to the community! No way to automate having that 1 entered before dialing the rest of the number, but I am inquiring with our VOIP folks as to why it's needed in the first place if the local number is calling another local number. I'll post back once I have any news to share.

 

Thanks,
Liz

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Moderator
Moderator

Re: dialing on Voice

Hi denlow,

 

Got a quick turnaround for you. Apparently not all numbers within the 928 code are local. Please send me a private message with the number you were trying to call and needed to dial 1 so I can confirm that this was the case. Click on my username to go to my community profile and find the link to send me a private message.

 

Thanks,
Liz

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Freshman

Re: dialing on Voice

Hi Liz

Thanks for the welcome and the quick response. I clicked on your user name and went to your community profile, but could not find a link to send you a PM. I see the text which says "Contact Me" however no link appears when I hover over or click on that text. What am I missing?

dale

Moderator
Moderator

Re: dialing on Voice

I got your PM, thanks. Just be sure you're logged into the Support Center. If you see the Orange Sign In/Register in the very top right corner in the blue menu bar, you may not be able to see the PM link.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: dialing on Voice

I got your PM, thanks. Just be sure you're logged into the Support Center. If you see the Orange Sign In/Register in the very top right corner in the blue menu bar, you may not be able to see the PM link.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->