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disappearing data

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disappearing data

We signed up about 4 months ago and the first month was great we had plenty of data left over, which is what I had planned on. The second month our data was gone the first week and we were not even home. I called them and the guy treated me like I'm crazy. My husband called two days later and talked to someone else and they said we probably need a new box and they gave us Bach our data which was gone the next day. We called last night and they would not help us because he said we needed to pay the bill first before he would help us. HELLO, THEY TAKE THE PAYMENT AUTOMATIICALLY. so not happy is there someone out there that can help us???????
Assistant Professor


The first month they give you 10-20 days of unlimited data to catch up on updates from being offline for an extended period.

This is a capped/metered connection just like cell phone, you must monitor and manage data usage just like a cell phone.

There are tons of posts here on how to corral data usage, we can give you tips if you'd like.

How many devices do you have connected? Router?

Hi lavenderbugs,

Welcome and thanks for posting. We have plenty of tips and advice on managing your data allowance.

First I'd like to address your billing concern. From your account notes, I see that the initial payment for your last bill was declined, but eventually went through yesterday. I hope your billing information is current so as to avoid this type of situation in the future. Billing concerns must be resolved before moving on to technical concerns.

Second, here come the data management tips!

Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
or adjusting your Netflix playback quality to SD:

- more data sources can be found here, as posted by a fellow community member:

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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