As previously stated, you don't respond to the help offered. You've created at least four posts now where you complain about data problems, yet you never respond to any of them.
Posting complaints and never responding eventually becomes redundant.
Perhaps it would help if you got your support venues straight.
Phone support starts a tier 1
The official Reps here in the Community are at the Corporate level.
You have never replied to a request for information or follow up to a Community Hughes Employee.
6 hours ago Amanda requested that you post a case number from one of your phone support efforts so that she can locate your account and its details.
6 hours later you post again in the Community without responding to a Corporate level support effort.