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disappointed customer

sistasista
New Member

disappointed customer

data alowance used up in less than two weeks. Why does everyone have same issue? We all can't be delusional.. the commerical says "this is the best internet service you can get  if you live in the country". One it is  not dependable. Two you must purchase more data allowance each month. So $70pm can turn into $120 pm easily if not more. Don't try streaming. Your data can be gone in a day or two... Why were we not told NOT TO DO STREAMING, or do limited use of the internet to be able to have data allowance the entire month????? We are all not teckies . 
17 REPLIES 17
Gwalk900
Honorary Alumnus

Re: disappointed customer

You would get some help if you ever responded to the replies made to you.
You just keep dropping new posts and never follow up.
GabeU
Distinguished Professor IV

Re: disappointed customer

As previously stated, you don't respond to the help offered.  You've created at least four posts now where you complain about  data problems, yet you never respond to any of them.   

Posting complaints and never responding eventually becomes redundant.   



Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Amanda
Moderator

Re: disappointed customer

Hi sistasista, 

Sorry to hear you are still having trouble. We really do want to help you as shown in our previous replies to your other posts. Let's stick to this one. To start, can you provide us a recent case number or the serial number of your modem? 

As well, can you give us a bit more detail on a couple of things? What kind of problems are you experiencing that you would say the service is not reliable? Do you personally recall if the sales agent you spoke to when ordering providing you information on streaming with our service, or any information regarding our recommendation to stream in a standard definition to conserve data? 

Lastly... you  do not need to purchase tokens. We offer SmartBrowsing on all our latest Gen4 plans, meaning even if you go over your allowance you'll still be able to browse the web like normal, but won't be able to stream or download big files. Again, purchasing tokens is not mandatory.

Thank you
Amanda
sistasista
New Member

Re: disappointed customer

I do respond. Was on the phone yesterday with data allowance issues. You guys need to take a course in customer service. Don't tell me I don't follow up. But I don't have time to call everyday which I have this problem everyday. I am not the only one disappointed with the same issue. Ya'll need some serious training . Get the facts before you call yourself criticizing someone. 
sistasista
New Member

Re: disappointed customer

You too need to get your facts right. I am on the phone more than I want to be. I do follow the suggestions given to me as I am paying a lot of money for poor service and to hear you want to criticize me . You too need some customer service training. Who wants these issues daily???????????????? 
BirdDog
Assistant Professor

Re: disappointed customer

You don't reply here to the official reps trying to help. Such as this: https://community.myhughesnet.com/hughesnet/topics/solution-to-data-lost?topic-reply-list%5Bsettings...

And Amanda just below.

Not talking about the phone.
sistasista
New Member

Re: disappointed customer

As usual I have purchased more tokens. Same as I do very month after about two weeks of my data allowance running out. And no no one told me I could even possibly run out of data and have to pay more for tokens. Nor was I even slightly told I could run out in two weeks . Amanda at least you are professional in your responce.
Gwalk900
Honorary Alumnus

Re: disappointed customer

Perhaps it would help if you got your support venues straight.

Phone support starts a tier 1

The official Reps here in the Community are at the Corporate level.

You have never replied to a request for information or follow up to a Community Hughes Employee.

6 hours ago Amanda requested that you post a case number from one of your phone support efforts so that she can locate your account and its details.

6 hours later you post again in the Community without responding to a Corporate level support effort.



BirdDog
Assistant Professor

Re: disappointed customer

Case number as she requested?