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early termination fee!?!?

New Member

early termination fee!?!?

I called the other day due to no longer needing your internet services. let me start by saying i went through a local dealer that had signs put up and they came and installed it. my first ever call to hughsnet themselves was this sunday morning. I was never told about a 2 year contract at all, if i had known i would of never got the internet due to me knowing that i would be moving to an area where i will not need internet services. i now use hotspot off my phone for anything, the spokesperson i talked to was nice but didnt want me to close the account and gave me discounts until i could decide what i wanted to do... well he says i need to pay $310 to cancel my service. My issue is that this local dealer did not ever tell me about a contract and a termination fee, all he did was take my info and had me sign something on his phone.. what can we do about this? 
5 REPLIES 5
Moderator

Re: early termination fee!?!?

Hello Justin,

Welcome to our community and thank you for reaching out to us. Since you ordered with a dealer direct, we do not have a sales call that we can review. My first recommendation is to speak with the dealer who sold you the service, particularly the person whom you spoke with before having the system installed and discuss what occurred. Let us know if you need more assistance.

Thank you,
Amanda
New Member

Re: early termination fee!?!?

thank you for getting back so quickly, now i need to track him down... oh boy. lol
Moderator

Re: early termination fee!?!?

Hi Justin

Looking at the installation sheet, this should be their direct line - (716) 4898710

Thanks
Amanda
New Member

Re: early termination fee!?!?

your helpful thank you!
Distinguished Professor IV

Re: early termination fee!?!?

Falconer (where the dealer is).  That's not far from me.  A local!  LOL.  Smiley Happy

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