There's a known email issue some are currently experiencing. Please see the following...
Thank you, Gabe!
I have been using HughesNet for fourteen years now. This is the worst problem I have had. The system has actually been quite reliable over the years. I just ran a speed test and I have 30MB download and 8MB up. No trouble there.
Clearly, something has gone wrong with automated client logins. Let's hope they get it fixed soon.
You're very welcome. Though I don't use HughesNet's email for anything other than Community notifications, and for that I forward them to my MSN email, I hope they get it fixed soon too, as I know what a pain it can be having to deal with something like that.
The webmail version should be working, so at least people can still use their HughesNet email, but it's chore having to use it that way.
That's really good speed considering what's going on right now. Though my speeds often sit in the mid 40Mbps range, I just got 9.8Mbps and 18.5Mbps. Thankfully, I don't need to do any data intensive things right now, so that speed's actually fine for my needs.
I hope you dont mind my asking: how you are getting mid-40MB speeds? What model of Gateway do you have? I have an HT 1100. I wonder if there is a newer/better one. What region do.you live in? I am in the rural Southern California mountains and best I can do is about 30MB.
I'm on their Gen5 service with the HT2000W modem. I'm in Western, NY, though my gateway is in Roseburg, OR. When I had Gen4, which my folks right across the street from me still have, I would top out at around 30Mbps, and they still do. They have the HT1100 modem, as well.
I signed up for Gen5 at the end of Mar 2017, which was within two weeks of the service debuting. To my shock, 47Mbps was the first test result I got with this service, and it's pretty much been the same since, though it did become more susceptible to prime time slowdowns and such as more people were added to my beam and gateway and the satellite as a whole. With that said, the recent COVID-19 related strain on the system has had an effect on my speeds, of course, so I haven't seen that kind of speed in at least a couple of weeks.
A couple of pieces of advice:
1. I'd wait until the COVID-19 related strain on the system has passed before even thinking about upgrading your service, if that's what you're contemplating. I don't know if it will ever be quite the way it was before it started, system load wise, as I'm sure it will take at least some of the people home right now a lot longer than others to get back to work, either at their physical workplace or at a new workplace if they no longer have their original job.
2. If you have a social media site or the like where you can connect with others in your area, I would ask what the people with Gen5 experience. Though my speeds can be higher than yours, that doesn't necessarily mean that those on Gen5 in your area get the same as I do. I actually consider myself very lucky, and am probably near the top of what the system is capable of, though it's likely not the norm. Basically, what I'm saying is that what you have may actually be what you should stick with, though you won't really know until you know what others in your area are seeing.
Also, I'm on the Echostar 19 satellite, while you're likely on the Echostar 17 satellite with your Gen4. Some people with Gen5 are on the latter, as both satellites now provide service for Gen5. So, if you do ask others in your area what their Gen5 experience is like, make sure to ask which satellite they're on. You can see the satellite on this modem page. It's listed in the Satellite box on the lower right.
I am in rural southern California. Most of the people around me dont use internet, except on their cell phones.
It does not hurt to try. I dont think this problem was caused by the virus issues.
I dont think this problem was caused by the virus issues.
I don't, either.
Thanks for reaching out, this e-mail concern should be resolved for everyone, per Amanda's update.
I appreciate your patience while we addressed this.