having problems with my speed, cant perform a speed test because windows 10 and google dont support java apparently, not like it would tell the truth ...my computer can tell me the signal coming in from the modem every sec and it fluxes from 0kb to 450kb per sec which explains why it takes 2hrs to stream a 25min show.. if it doesnt lose the signal long enough to make me have to download it all over ... any suggestions... or reasons why
Thanks for posting. Please follow BirdDog's suggestion for running speed tests. Just to clarify when running tests on this particular site. 12 MB manual test is for downloads. Use 2 - 3 MB for upload tests. Looking at your diagnostics I currently see that there is no communication at your site with the satellite. Have you unplugged the modem or any other equipment? Hope to hear from you soon.
storm knocked out power on Monday... but I am not out of time and i am connected directly to the modem and its not my crap. like i said my computers admin tool will tell what kind of signal i am getting from your modem every sec. its not a speed test from any sec or third party site. .. i shouldn't have to sign up for yet another site that will lie to me...this has been an on going problem since we started service... it is either your sat. or your modem box... if i bring my computer to someone else that is not a hughes net customer it downloads or streams videos just fine..
Or you can also run tests at www.testmy.net using the directions I laid out above. There is a lot we can do here to help, whether that is replacing equipment, sending out a tech, or having our engineers work directly on your site remotely. Without data and proof depicted, we'll just be taking shots in the dark. We need correct direction so we can resolve this as soon as possible and facilitate your satisfaction. So please if you don't mind running some for us. Your diagnostics by the way look good. Hope to hear from you soon.
this month has been really bad also, losing sat. connection a lot for no reason, ive actually get better signals while its raining out, but when sunny and clear with no clouds in the sky I lose or get crappy signal...