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how to use my tokens

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Freshman

how to use my tokens

 i bought 2gb because i am down to 9% on the status meter. when i click on the meter, it shows i have them available but not sure how to apply them. do they automatically go on your meter when you run out of time or do i have to apply them somehow? should i apply them before i run out of time or dose that matter? this is the first time for me as i have only had hughesnet for a short time.
16 REPLIES 16
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Moderator
Moderator

Re: how to use my tokens

Hi Tommy,

Welcome and thanks for posting. Here are steps for using your tokens, since they are not automatically applied:

How to Use Tokens inYour Support Center 1.      Visit your Support Center here: http://supportcenter.myhughesnet.com

2.      Click the “Sign In” tab to visit your sign inscreen.

 

3.      Enter your HughesNet user ID and password, thenclick the “Sign In” button to sign in.

 

4.      Click “Token Management”.

  

5.      If you don’t have tokens available for use,click “Purchase” next to the token bandwidth amount you need.



 

6.      Click “Use” to use an available token.






Hope that helps! You don't run out of "time" per se, but rather your Anytime Bytes or Bonus Bytes. If you're close to running out and you're planning on watching a movie or downloading a large update, I would use the appropriate amount of tokens to get me through or risk buffering or an interrupted download.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: how to use my tokens

Thank you Liz! 
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Distinguished Professor IV

Re: how to use my tokens

Tommy,

In addition to what Liz said, when you "use" a token, it puts it into your token "bucket".   The token data stays in the bucket indefinitely, and is only actually used once you run out of your Anytime or Bonus Bytes data, and when that happens it starts using it automatically.  So, in effect, you can bank tokens for a later time, or a rainy day, so to speak. 

You'll notice on mine below that I have 20GB of "Token Bytes Available".  That's the bucket.  Those 20GB will sit there indefinitely, never being used until I run out of either the Anytime or Bonus data, then will start being used automatically.  So, if you buy tokens and bank them in the bucket by clicking "use", they won't actually be used until they are needed.  

You don't have to click "use" now, and can wait until you know you are going to be running out to do so, but either way, the token data won't be used by your system until you are actually out of your normal data.  But, until you do click "use", the token data won't show in the "Token Bytes Available". 

Hope this helps.   

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: how to use my tokens

ok so i went to support center, then to token management, but says 0 tokens available to use even though i purchased 2 this morning. when i click on the status meter that shows on my computer, it says i have 2 available but i am unable to use them from there. not sure what to do now. please advise. thanks
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Distinguished Professor IV

Re: how to use my tokens

And the 2GB aren't showing up in the "Token Bytes Available" on the status meter, like where mine says 20GB? 

Also, did you receive a receipt in your email when you purchased the tokens? 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: how to use my tokens

i checked e-mail and see no reciept for purchase or any thing from hughesnet. maybe because we are using credit card to pay?  yes on my computer in the low right hand corner status meter, i click on it, it says i have 2 but when i go into the support center to token management, to actually use them it says i have 0 available. Liz said to go there to use them. she also said (in the post above} that they are not automatically applied. the post above #6 where it says buy tokens is what i am talking about. i should have 2 available to use but its showing 0.
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Distinguished Professor IV

Re: how to use my tokens

Okay.  But, again, on the Status Meter, where it says "Token Bytes Available" (where mine says 20GB) is anything there?  I just want to make sure they haven't already actually been added to the bucket and the system just hasn't caught up. 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: how to use my tokens

yes, i see that now and it dose say 2000 MG, but it still shows 0 available when i click on token management to actually use them. 
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Assistant Professor

Re: how to use my tokens

Because they are in your available bucket, they will automatically be used when you run out of regular data allowance.