Good Morning franklinbrooks,
With this being a holiday weekend, the official reps won't be back until Tuesday, however I just wanted to assure you that your conversation is being noticed and I have no doubts that someone will be able to offer you assistance in troubleshooting your home phone service..whether it be an official rep or another 'voice' customer.
I just wanted to kinda 'bump' your conversation up so it doesn't get buried under other active conversations over the weekend.
I'm sure you have already tried doing this, but if not, perhaps unplugging both your modem & ATA for several minutes and then plugging them back in may resolve this issue. Its worth a shot if you haven't already tried this 🙂