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i have no dial tone on my phone have reset with no luck

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i have no dial tone on my phone have reset with no luck

I have no dial tone....I have undone all the wiring and started from scratch. Everything is wired correctly and the power light is solid but the phone light keeps flashing.The third light is flashing.  I have done a reset and power down twice but to no success.

I have no way to call in for assistance except by cell phone and I haven't been able to carry on a conversation with tech support!

4 REPLIES 4
Moderator

Re: i have no dial tone on my phone have reset with no luck

Hi Jim,

 

Thank you for making the new post. Could you provide me the model of ATA device you have connected? In the meantime I will run diagnostics on your HughesNet system to make sure we are properly detecting your ATA.

 

Thanks,

Amanda

Moderator

Re: i have no dial tone on my phone have reset with no luck

Hi Jim

 

I was able to refresh your phone line and the IP address for your phone service and do see that it is communicating properly with the HughesNet modem. Please ensure that your handset base has proper power and your handsets are charged, then try your phone again.

 

Thank you,

Amanda

Moderator

Re: i have no dial tone on my phone have reset with no luck

Hi Jim,

 

Just wanted to check in and see if anything has changed. Since my adjustments have you been able to get a dialtone?

 

Thank you

Amanda

Moderator

Re: i have no dial tone on my phone have reset with no luck

Hello Jim,

 

It's been a week since we've heard from you, so we will be closing this thread. If you continue to experience any issues or have any further concerns, please feel free to create a new thread.

 

Thank you,

Amanda