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iCloud access is spotty

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Distinguished Professor II

iCloud access is spotty

Thought I'd start a topic about this, because iCloud access (icloud.com) continues to be spotty for me. 

At 7 am today, it spun for a while, but finally loaded after a few minutes.

At 3:10 pm, it gave me a server error twice, then loaded on the third try, after about 3 minutes. 

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Moderator
Moderator

Re: iCloud access is spotty

Hi maratsade,

 

Thanks for the news, I've let our engineers know. Once I have any other updates to share with you I'll let you know.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: iCloud access is spotty

spoty here too.  It was out completely a week or so ago, but came back up....but since then it goes in and out....and many mail attachments do not download when that happens and I have to ask the sender to resend the email

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Distinguished Professor II

Re: iCloud access is spotty

It's still spotty here too -- I notice though that it's much better at times of less congestion/traffic.  Once people begin to climb onto the Internet, iCloud gets pouty and doesn't really want to load. 

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Sophomore

Re: iCloud access is spotty

I have the issue with icloud, too. Can I get notified when your engineers think they have solved this problem?

 

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Distinguished Professor II

Re: iCloud access is spotty

They will let us all know, probably as a reply on this thread. 

 

Peneloukle wrote:

I have the issue with icloud, too. Can I get notified when your engineers think they have solved this problem?

 


 

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Distinguished Professor II

Re: iCloud access is spotty

Update, 4/18/2020:  iCloud is not cooperating today.  The page just spins and spins and never loads. 

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Distinguished Professor II

Re: iCloud access is spotty

Just to clarify, I have spotty to no access to  https://www.icloud.com/

 

iMessage images has been working fine for me for several days. 

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Moderator
Moderator

Re: iCloud access is spotty

Hi Peneloukle,

 

Thanks for chiming in, is your account number the one ending in 855?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: iCloud access is spotty

I’m having the same problem: iCloud products are not working, or only just barely, when connected to the internet via HughesNet.

 

On my MacBook, in my Mail app I have two accounts: iCloud (me.com actually) and EarthLink. ICloud is my primary email, has been for years. EarthLink is a legacy service for me that I rarely use but haven’t cancelled. EarthLink mail works just fine - sends and receives. ICloud mail, on the other hand, will take hours to download emails. Then often just the header but not the body. The Mail app constantly displays an Account Error for iCloud (not EarthLink): “Mail was unable to connect to server ‘p42-imap.mail.me.com’ using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct.” My settings are definitely correct.

 

I’ve used Connection Doctor in the Mail app. Both iCloud and EarthLink use SMTP for outbound mail, and Connection Doctor shows both are working. EarthLink uses POP for inbound email, and that is working. But iCloud uses IMAP for inbound email, and that is not working. Connection Doctor says for iCloud IMAP: “Could not connect to this IMAP server. Check your network connection and that you entered the correct information in Account preferences. Also verify that the server supports SSL. If it does not, deselect the ‘Use TLS/SSL’ checkbox in the Server Settings tab of Account preferences.”

 

When I try to execute that last bit of advice, I find that there are no checkboxes - or any options at all - in the Server Settings tab of Account preferences for iCloud email. Apple doesn’t want you changing anything here apparently.

 

BTW, my iCloud email works just fine on my iPhone when connected to cellular (AT&T LTE.) When I connect my phone to WiFi (HughesNet) then email doesn’t work, just like on my MacBook.

 

I cannot connect to www.icloud.com on my MacBook while connected to HughesNet using either Safari or Chrome. I can go there just fine on my iPhone, connected to cellular, of course. Turn on WiFi on my phone, and www.icloud.com is inaccessible. Other websites load fine over HughesNet WiFi on my MacBook and my iPhone.

 

Just like email, iMessage doesn't work when connected to HughesNet.

 

My current AT&T cellular plan doesn’t allow hotspots. I may need to change to one that does. But I’m paying HughesNet for internet at home, so I shouldn’t need to change my cellular plan for that. I hope this additional information helps HughesNet troubleshoot this. Thank you.