cancel
Showing results for 
Search instead for 
Did you mean: 

iMessage: images fail to upload

Highlighted
Moderator
Moderator

Re: iMessage: images fail to upload

Thanks for letting me know, looking forward to seeing how it goes later and tomorrow!

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Distinguished Professor II

Re: iMessage: images fail to upload

Update, 3/12/2020:

  • Last night at 7:56 pm, I sent 3 gif images over iMessage. They went through, but ever sooooo slooooowly.  
  • This morning, at 7:55 am, I sent a test gif image that went through slowly but it did go through
  • But there was a new wrinkle (dun dun dun!): I couldn't receive images.  Instead of images, I saw a Tap to Download icon for each image, and when tapped, images wouldn't load at all, even though they weren't all that big (there were two images, both between 450 and 500 kb). 
  • After 8:30 am, both images downloaded on their own like nothing had happened. 
  • CenturyLink needs to hose down the Intertubes. They're sticky. 

 

 

Highlighted
Moderator
Moderator

Re: iMessage: images fail to upload

Good morning maratsade,

 

That's interesting... thank you for these updates, I'll send these over to the engineers. If anything else happens regarding iMessaging, please let me know.

 

Thanks,

Liz

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: iMessage: images fail to upload

A thought that's floating around regarding the iMessage behavior: are you experiencing the slowness during the evening vs early morning/midday? Something to keep in mind moving forward. I do see in an earlier post that you reported an issue even in the morning.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Distinguished Professor II

Re: iMessage: images fail to upload

While on the home network, the iMessage issue happens at any time, not just morning vs. evening.   It doesn't happen at all when on other networks.  

Highlighted
Moderator
Moderator

Re: iMessage: images fail to upload

Ok, thank you for the clarification! I didn't want engineering to immediately assume this was related to congestion.

 

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: iMessage: images fail to upload

Hi maratsade!

 

Got some instructions from engineering for you. If you could please do these so they can observe and do other things on their end:

 

All times are in Eastern: (Also if they can use the same images) 

 

7:30 hrs. – Send and Receive 2 Images

11:30 hrs. – Send and Receive 2 Images

16:30 hrs. – Send and Receive 2 Images

20:00 hrs. – Send and Receive 2 Images

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Distinguished Professor II

Re: iMessage: images fail to upload

Will do!

Highlighted
Moderator
Moderator

Re: iMessage: images fail to upload

Hi maratsade,

 

Just received additional instructions from the engineers. They'd like you to please try with and without that LQ setting I sent yesterday:

 

 

If you have any questions about this, don't hesitate to ask.

 

Thanks,

Liz

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Distinguished Professor II

Re: iMessage: images fail to upload

Will do ASAP. I may have a potential coronavirus situation at home.