cancel
Showing results for 
Search instead for 
Did you mean: 

iTunes/Android App Store Updates - Feedback Needed

Highlighted
Alum

iTunes/Android App Store Updates - Feedback Needed

Hi All,

We appreciate all the feedback and troubleshooting that has been provided to help us thus far. Our engineers this past Sunday, completed tweaks to all Gateways in regards to software updates using the app stores. Most of you should be seeing improvements. Normal slow downs due to peak hours or system load are still expected. However if you continue to see a significant slow down or intermittent connection issue arise, please let us know so we can continue updating our engineers with feedback.

This announcement thread will be the go to place for any customers still experiencing unusual slowdowns. So, to reduce the influx of potential posts, and create a better way to track continued concerns. We are politely asking, that you refrain from posting every single update as it arrives. Take note of important info as you go, and post if you feel performance is still not improved based upon the pattern you see. Makes it easier to escalate further details to engineering, who we've decided to send updates to twice a week. If you are generally seeing improvements, positive feedback is always welcomed too :-).

Thank you,
Chris

48 REPLIES 48
Highlighted
Sophomore

Re: iTunes/Android App Store Updates - Feedback Needed

Thanks Chris and HughesNet engineers! Speed of iOS downloads via Beam 58 was excellent earlier this morning.  Did have one glitch though in the past hour.  The Apple App Store was unreachable via HughesNet about 0830 MST.  However, it was reachable via AT&T LTE.  But it is reachable via HughesNet again at 0910 MST.
Highlighted
New Member

Re: iTunes/Android App Store Updates - Feedback Needed

my case number is 100849907. it is still slow.
Highlighted
Sophomore

Re: iTunes/Android App Store Updates - Feedback Needed

I still couldn't download iTunes update on my computer and my iPad software update was extremely slow. 34 mb took about three hours
Highlighted
Alum

Re: iTunes/Android App Store Updates - Feedback Needed

Hi All,

Is this during specific times or all day?

- Chris
Highlighted
Sophomore

Re: iTunes/Android App Store Updates - Feedback Needed

It's pretty much all day. When I start my software update on itunes, my modem will flash for awhile then it stops flashing like it's not even trying to download it.
Highlighted
New Member

Re: iTunes/Android App Store Updates - Feedback Needed

We live in Waynesboro, TN and are having the same issue with iTunes. The download stalls out and we are not able to get anything thru itunes. I even tried the link thru my browser and same thing. Its only with Apple/iTunes
Highlighted
New Member

Re: iTunes/Android App Store Updates - Feedback Needed

Tracing route to usscz2-vip-bx-005.aaplimg.com [17.253.17.205]over a maximum of 30 hops:

  1     1 ms     2 ms     2 ms  192.168.0.1
  2     2 ms     1 ms     2 ms  100.105.207.57
  3   556 ms   604 ms  1148 ms  dpc6935179109.direcpc.com [69.35.179.109]
  4  1124 ms   557 ms   800 ms  dpc6935180058.direcpc.com [69.35.180.58]
  5   565 ms   559 ms   609 ms  dpc6935180034.direcpc.com [69.35.180.34]
  6   578 ms   583 ms   575 ms  209.210.241.227
  7   619 ms     *     1688 ms  209.63.83.65
  8   635 ms   850 ms   628 ms  209.63.83.21
  9  1636 ms   618 ms   708 ms  be3.sc01.sntdcabl.integra.net [209.63.114.106]
 10   641 ms   639 ms  1013 ms  be1.br02.plalca01.integra.net [209.63.100.118]
 11   787 ms   605 ms   621 ms  208.187.253.6
 12   660 ms   806 ms   732 ms  usscz2-vip-bx-005.aaplimg.com [17.253.17.205]

Trace complete.
Highlighted
Honorary Alumnus

Re: iTunes/Android App Store Updates - Feedback Needed

The forum Mods were looking for input after the latest round of changes by engineering.

They will see this in the AM and pass it on.

 

Highlighted
Sophomore

Re: iTunes/Android App Store Updates - Feedback Needed

I'm on Beam 58 and have not seen any iTunes iOS app download speed issues since the fix was rolled out.  (I have seen iCloud IMAP email slowness though, which may or may not be related to HughesNet.)