iTunes/Android App Store Updates - Feedback Needed

[Chris11]

Hi All,

We appreciate all the feedback and troubleshooting that has been provided to help us thus far. Our engineers this past Sunday, completed tweaks to all Gateways in regards to software updates using the app stores. Most of you should be seeing improvements. Normal slow downs due to peak hours or system load are still expected. However if you continue to see a significant slow down or intermittent connection issue arise, please let us know so we can continue updating our engineers with feedback.

This announcement thread will be the go to place for any customers still experiencing unusual slowdowns. So, to reduce the influx of potential posts, and create a better way to track continued concerns. We are politely asking, that you refrain from posting every single update as it arrives. Take note of important info as you go, and post if you feel performance is still not improved based upon the pattern you see. Makes it easier to escalate further details to engineering, who we've decided to send updates to twice a week. If you are generally seeing improvements, positive feedback is always welcomed too :-).

Thank you,
Chris

[mweasner]

Thanks Chris and HughesNet engineers! Speed of iOS downloads via Beam 58 was excellent earlier this morning.  Did have one glitch though in the past hour.  The Apple App Store was unreachable via HughesNet about 0830 MST.  However, it was reachable via AT&T LTE.  But it is reachable via HughesNet again at 0910 MST.

[peaceridge]

my case number is 100849907. it is still slow.

[daniel c]

I still couldn't download iTunes update on my computer and my iPad software update was extremely slow. 34 mb took about three hours

[Chris11]

Hi All,

Is this during specific times or all day?

- Chris

[daniel c]

It's pretty much all day. When I start my software update on itunes, my modem will flash for awhile then it stops flashing like it's not even trying to download it.

[Joanne Lee Kitz]

We live in Waynesboro, TN and are having the same issue with iTunes. The download stalls out and we are not able to get anything thru itunes. I even tried the link thru my browser and same thing. Its only with Apple/iTunes

[Joanne Lee Kitz]

Tracing route to usscz2-vip-bx-005.aaplimg.com [17.253.17.205]over a maximum of 30 hops:

  1     1 ms     2 ms     2 ms  192.168.0.1
  2     2 ms     1 ms     2 ms  100.105.207.57
  3   556 ms   604 ms  1148 ms  dpc6935179109.direcpc.com [69.35.179.109]
  4  1124 ms   557 ms   800 ms  dpc6935180058.direcpc.com [69.35.180.58]
  5   565 ms   559 ms   609 ms  dpc6935180034.direcpc.com [69.35.180.34]
  6   578 ms   583 ms   575 ms  209.210.241.227
  7   619 ms     *     1688 ms  209.63.83.65
  8   635 ms   850 ms   628 ms  209.63.83.21
  9  1636 ms   618 ms   708 ms  be3.sc01.sntdcabl.integra.net [209.63.114.106]
 10   641 ms   639 ms  1013 ms  be1.br02.plalca01.integra.net [209.63.100.118]
 11   787 ms   605 ms   621 ms  208.187.253.6
 12   660 ms   806 ms   732 ms  usscz2-vip-bx-005.aaplimg.com [17.253.17.205]

Trace complete.

[Gwalk900]

The forum Mods were looking for input after the latest round of changes by engineering.

They will see this in the AM and pass it on.

[mweasner]

I'm on Beam 58 and have not seen any iTunes iOS app download speed issues since the fix was rolled out.  (I have seen iCloud IMAP email slowness though, which may or may not be related to HughesNet.)

[Katie0]

Good news, mweasner for the Itunes app 

[Katie0]

All, We think the ITunes app downloads issue has been resolved.  If you think you are still seeing the problem, first make sure it's not an iOS update rather than specific to an app update.   The engineers tell us they're refining performance for iOS updates, unless you tell us otherwise. 

[peaceridge]

My android play store is 128kbs exactly. Please fix this issue I've posted several times now. I don't have an apple device. Please fix android play store. My reference number is 100849907

[daniel c]

I still can't update iTunes on my windows 7 pc and I left my iPad on all night trying to install iOS software and when I got up this morning it still said 3 hours remaining also android is still slow

[Chris11]

Hi Peaceridge,

You've already been added to our correspondence with our engineers. Bear with us as we continue to work on this. 

- Chris

[daniel c]

Doing my iTunes update right now and it's downloading, and at a good consistent speed. Maybe they fixed it now.

[daniel c]

Android updates and games still do not load or if they do it's extremely slow

[Wadebear]

My speed goes up and down.  I got iOS 10 downloaded fine, but it took 45 minutes for a small update on my Android tablet a little later.

[daniel c]

My speed does to. It use to be consistent now it'll go from like 20 or above Mbps then drop to around 5 or 6 Mbps

[Chris11]

Hi Wadebear,

Thanks for updating us. We'll be sending more info to our engineers tomorrow. So if there is anymore feedback you would like to add please let us know.

- Chris

[Chris11]

Hi All,

We've updated the engineering team today with new feedback. I hope most of you are seeing improvements.

Thanks,
Chris