Do you happen to know what satellite you are on? Right now there is a major outage (on Echostar-19) that is affect most of the Gen5 customers.
Gen5 customers will have an HT2000w modem, however, the ones being impacted are pointed to Echostar-19-NAD.
You can see what satellite you are pointed at by getting on a device that's already connected to your HT2000w, and visit http://www.systemcontrolcenter.com/#!/home/information and look for "Satellite Name".
Im in Alabama and mine is down YET AGAIN
I have been down more than up over the past few months, I call and they say Im under contract yet they dont fufill they end of the contract
I connected another provider so I have internet
No, they aren't, the call system can't handle a call volume as massive as the one that's happening right now. Think of it this way, you have 20 highways into a single city that can handle 10,000 people per day each. Note, that's per day. Suddenly, you get potentially 800,000+ people all at one time trying to get onto those 20 highways, and the toll operators can't handle it.
Right now, there is no ETA... That's all I can say.. You can find the most recent update here: https://community.hughesnet.com/t5/About-the-Community/Jupiter-2-Service-Alert/m-p/90607#M1252