The techs can look into what's going on, as you're supposed to get more speed than that. To get the process started, you will need to follow the required troubleshooting procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
For more information on running these tests, check this page: https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance
Good morning colwell,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.