low upload and download speed- ticket open.

[cmoadmin]

Case ID: 123743366 https://testmy.net/quickstats/cmoAdmin

[cmoadmin]

your're right, that is really slow, and since at least as far back as September 2019.

[Liz]

Hi cmoadmin,

I see it's your first post here, so welcome to the community! Thanks for providing your speed test results link. What are you having difficulty doing online? If it's a specific site/application you're running into problems, with please let me know which site/application and describe what's happening.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[cmoadmin]

thank for the welcome. 1. What are you having difficulty doing online? -- everything. at the download and upload speed it is difficult to do everything. Now that I am working from home, this has become a huge issue. I am paying for gen5 which is supposed to be 25Mbs download speed, I have never achieved half of that on average. 2. If it's a specific site/application you're running into problems, with please let me know which site/application and describe what's happening. -- not site specific, see speed test results. thnaks, chris

[Liz]

Hi cmoadmin,

We have some tips for those working from home in this time where increased load may be affecting all customers, and which engineering is already currently addressing. If whatever site/application you're using isn't listed, please post back with those details, as well as a description of what's happening with those sites/applications so that I can relay that info to engineering for them to test and update this site: www.hninfo.us/worktips

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz