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mail server access problem

gcooper
New Poster

mail server access problem

I have an email account with a company I do remote work for, and I cannot access their mail server via Hughesnet.

 

I cannot even successfully ping that server via Highesnet.

 

The problem seems to be specific usign Hughesnet, because I have a cellphone that CAN access the mail server via it's Verizon cellular service, but which exhibits the same problem accessing the remote mail server when I have the cellphone use Wifi and access via my Hughesnet connection.

 

Again, simply switching to Wifi causes the cellphone to have the same access problem as my desktop PCs.

 

The site is inmotionhosting.com, and the mail server is mail.inmotionhosting.com

7 REPLIES 7
MarkJFine
Associate Professor

Re: mail server access problem

This might be an SSL/IPv6 problem that's been an issue lately. Have you tried disabling IPv6?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
gcooper
New Poster

Re: mail server access problem

Tried that but no difference.

 

I suspect the mail hosting company is blacklisting/greylisting Hughesnet, since the cellphone has access via Verizon but not through Hughesnet.

 

Possibly related, but unlikely: I am getting a lot of cases where I am unable to connect to the Hughesnet outbound server before Thunderbird times out. This is an old problem that comes and goes by itself.

 

Liz
Moderator
Moderator

Re: mail server access problem

Hi gcooper,

 

  I'm glad you found the community, thank you for posting. This is a lot of good information. Please private message me your account number or the associated phone number so we can have a look at your account.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: mail server access problem

Hi gcooper,

 

Thank you for sending me your SAN. Our engineers are looking into whether that inmotionhosting mail server is reachable by us. Once I have any other updates for you, I'll post back.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: mail server access problem

Hi gcooper,

 

Just letting you know our engineers are still investigating. Once I have any news from them to share I'll let you know.

 

Have a good weekend!

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: mail server access problem

Hi gcooper,

 

Engineering would like to know if this issue happens all the time or at a certain time? They tested the connection between mail.inmotionhosting.com and the gateway serving your area and that appears fine.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: mail server access problem

Good morning gcooper,

 

It's been a long time since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.