Hi clayton,
I'm glad you received the new modem and were able to get it registered successfully. Just make sure you remember to return the older HT1000 modem using the return label provided with the box. As far as speeds go. We'll need some tests so we can see exactly what you are experiencing.
Please head over to
www.testmy.net make sure to only use 12 MB as the test size, then run a set of 3-5 tests throughout the day and post your results. Since you have already used up your data allowance, I have added some token bandwidth to you account so that you can run these tests while not throttled. Depending on your results we can get our engineers involved to directly work on your site. We hope to hear from you soon.
Thank you,
Chris