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my wifi and home voice keep disconnecting

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Freshman

my wifi and home voice keep disconnecting

it started two days ago no change in weather or anything and ill be in the middle of a phone call or using the wifi and it will will say i cant connect to gateway and its not registered  or it will say you have limited connectivity to gateway

5 REPLIES 5
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Moderator

Re: my wifi and home voice keep disconnecting

Hi Shawnbos,

 

Welcome to our community and thank you for reaching out to us. I've located your account and will run a diagnostic triage to see if I can find any immediate issues. I appreciate your patience.

 

Thank you,

Amanda

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Freshman

Re: my wifi and home voice keep disconnecting

ok what did you find out this is getting really old having these problems i have nothing but problems i don't know if its my equipment or what because my neighbor has had his hughsnet for over a year without any problems. i think last time you fixed it you reset something.and as for my voice phone when i ordered it i was told it would work that's why i switched to your serves and now it keeps disconnecting in the middle of a call.

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Freshman

Re: my wifi and home voice keep disconnecting

hi im still waiting for a answer

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Moderator

Re: my wifi and home voice keep disconnecting

Hi Shawnbos

 

My apologies for the delay. There does seem to be some connection loss on the transmit side of your internet signal, but outside of that I don't see any alignment issues and the recent call history appears to have good ratings (meaning the calls are not being dropped on your side). Are your calls disconnecting to a particular number or to anyone you call, and does it happen at a specific time into the call, like a few minutes, or is it random? Are you using a wired or wireless handset for the Voice service?

 

Where are you seeing "cant connect to gateway" and "not registered"? I see that the android phone connected to the wi-fi is receiving a low signal, so do you lose connection to wi-fi in a certain part of your home or does the same thing happen when you are close to the HughesNet modem?

 

Thank you,

Amanda

 

 

Highlighted
Moderator

Re: my wifi and home voice keep disconnecting

Hi shawnbos,

 

It's been a while since we've heard from you, so this thread will be closed. If you have further questions or concerns please feel free to create a new thread.

 

Thanks,

Amanda