If there is any way you can reduce the resolution of your video chats that would certainly help. Depending on what it's normally set at, it could be using multiple Gigabytes per hour.
The initial 20 days of resets are explained in the "welcome" email.
It's very important to watch your data usage and remain cognizant of what data you have remaining. You can do so with the Hughesnet Status Meter, viewing it at the System Control Center, or signing in and viewing at the Dashboard.
Status Meter download - http://my.hughesnet.com/
System Control Center - http://192.168.0.1/
View data usage and amount remaining at the Dashboard - http://my.hughesnet.com/
The sales reps can only make an educated guess, but that's all it is, a guess, and there are so many factors involved that it's impossible for them to be able to know for sure what a person will use with regard to data.
Are you sure you are downloading the correct version of the Status Meter (Mac vs Windows)?
You should post either a case number from a previous phone call or the serial number from your modem. The reps can use this info to find your account and listen to your sales call to determine if you can be let out of your contract without paying the ETF.
Don't post your SAN (your account number), only a case number or the modem serial number. The Reps are on M-F from approximately 8AM to 5PM EST.
Well, the service isn't meant to replace a land based service with no data caps. Most of us that have this service have adapted to it by not doing much when it comes to streaming, but if streaming (like video chats) is something that needs to be done on a regular basis, it may not be the fit you need, as you are discovering.
But no, we aren't limited to checking our email once a week. I keep three computers up to date, shop, pay bills, use Facebook, watch YouTube videos, converse on a couple of communities, including this one, and perform general browsing on a nearly daily basis and rarely use more than 6GB in a month. That's a bit more than checking email once a week. There are also users here who occasionally stream TV a few TV programs they enjoy, though it's done in low def.
The service is enough for most people, but not everyone.
Also, only the sales call in which a person completes the sale would be available for review. It's the only one in which the recording is saved.
Very rural, but no reason to offer extreme minimal data and price gouge for it.The data amounts are based on the throughput of the satellite and the price is appropriate for what it costs to offer the service.