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problem with iPad messaging over Hughes.net, not other networks

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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

My husband and I are having the same problem with iMessage and Hughes net on our iPhones.

Started about the same time, has not resolved.  Router and modem have been rebooted.  I disabled the firewall on our router.  I've reset my iphone, my Apple ID password, signed in and out of iMessage a zillion times, etc etc etc, none of which has made a difference, and since it hit both our phones at the same time all that was wishful thinking because I wasn't really expecting it to be a problem with the phone itself anyway.  iMessage works fine when not dependent upon our HughesNet wifi connection.  We have a crappy cell signal at home so we are dependent upon iMessage to work and frequently use it in airplane mode.  The phones still work on wifi in airplane mode for other things, just not iMessage.

It appears this is an issue specific to using iMessage on HughesNet.  One more reason for me to be annoyed with my service, which we're stuck with because we have no other options.

It did work fine before on both our phones for the last year (since we got the phones) with the occasional time out/not delivered, which is more common with photos, but often a resend would get it sent and delivered.  Nothing goes through now.  Neither of us have updated our OS but it sounds like that won't fix it anyway.  
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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

Hmm alright.

What model iPad are you using?

Which iOS is it running?

Does leaving the iPad off for ~30 seconds before turning it on make any difference?

Does power cycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.)

Does power cycling your router make a difference?

Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

Hi thirdstonestudios,

Welcome and thanks for your input! Are you saying that the iMessage concerns on both your phones started up several days ago, just like Kirk?

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor IV

Re: problem with iPad messaging over Hughes.net, not other networks

One more reason for me to be annoyed with my service
If there is something else that is a problem, you should start a new post and explain the problem.  It may be something that can be resolved.  
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

The service is often very slow.  That's been a problem for us since day one.  It might be worth having a technician look into if it is something that can be resolved.

We also have a security camera system that we cannot view remotely because Gen4 doesn't allow port forwarding which is a requirement for the remote view to work.  As far as I know from past communications with HughesNet that's simply the way it is.  However, I have recently heard that upgrades to business service allow portforwarding which would fix the problem.  It would be nice if residential service allowed this too.  Perhaps things have changed in recent months, if so that would be good news.
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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

To Liz - Sorry, I'm new to this forum and just set up an account today to chime in on this thread :-)

Yes the iMessage issue started a few days ago and sounds like the exact problem and timing as Kirk's.  It started last Tuesday I believe.
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Distinguished Professor IV

Re: problem with iPad messaging over Hughes.net, not other networks

You should start a new posts to address your speed and camera issues.  You can do so by clicking on the NEW POST button at the top of the page.  Doing so will keep those issues separate from Kirk Merley's issues, which, unfortunately, you happen to also be experiencing.  

Of course, though, you can continue following and contributing to this thread for the iMessaging issue.   
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

To GabeU - that first comment was to clarify the issues we've had previously and explain my comment about being frustrated before this new problem.  I agree that those issues might have solutions and belong in another post.  At this point getting iMessage to work again would be great so fingers crossed a solution is found :-) Thanks
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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

No worries! I'm glad you chimed in, this makes me wonder if this is the tip of the iceberg for a trending issue. I'd like to keep this thread focused on iMessaging, so if you would like to start troubleshooting slow speeds, please start a new thread to focus on that.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

I will do that - sent the above comment in response to GabeU before both of your last comments, sorry.  Thanks again