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"Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

mattbritt
New Poster

"Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Hello

we are trying to check our token status.

when we go to Download Allowance Status and click " here" to check it says the following:

"Web Acceleration Client Error (509.2)-Upstream Failure (Web Server)"

"The Web Acceleration Client detected a TCP connection failure while receiving data directly from the web server or proxy server. Retrying the web page may correct the problem."

we've tried Safari and Firefox - same problem. tried two computers - same problem -

we've tried clearing our browsing history - same problem,

we've tried restarting / rebooting modem - and computers - same problem

our internet connection is fine and fast and smooth

we are afraid to run out of our daily download allowance  since we'd be offline then for 24 hours

we cannot call the 866 , 877 , 0r 800 numbers as we are in an area that doesnt have good phone reception

please could you help guide us thru what to do to resolve the problem

thanks

Brittany

 

 

 

 

22 REPLIES 22
MarkJFine
Professor

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

You could try disabling Web Acceleration:
1. Using a computer connected to the modem via ethernet or wifi, open this page.

2. Under Advanced Menu on the left, click on Web Acceleration, then Control.

3. On the right, click the green Web Acceleration Enabled button.

4. It will then turn yellow and change to Web Acceleration Disabled.

5. You can optionally click the Reset MBX button and retry enabling Web Acceleration, but I'm not sure what that adds.

 

If that doesn't work, you could try rebooting your modem to make sure its' internal DNS cache wasn't corrupt to begin with. You reboot it by unplugging the power cable from the wall socket, waiting 60 seconds, then plugging it back in.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Tried clicking on that page for 1.

and it says "Unable to Connect"

 

tried rebooting the modem which connects directly into the computer

and then retried #1 and the same thing happens - unable to connect

 

any way to bypass that to go directly to #2, 3, 4 etc

mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

tried with Firefox and Safari

 

get the same thing - "Unable To Connect"

mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

is there another way to get to "this page " without clicking the button on number 1

thanks

maratsade
Distinguished Professor IV

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

The reps on this site will have to run remote diagnostics on your setup to  see what may be going on.  They will be back tomorrow. For immediate assistance, you may want to call the 24/7 line, 866-347-3292. 

fox12
Sophomore

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

I get this when I try to open that link.Screen Shot 2021-12-12 at 12.22.40 PM.png

MarkJFine
Professor

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

The page I directed the OP to was to the modem's built-in interface, which was being reported as 'unreachable'. That means the OP doesn't even have a proper connection to the modem.

 

A certificate error something completely different from the OP's issue and can mean several things. Addressing it here would over-complicate the issue that the OP is having.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
fox12
Sophomore

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Sorry, how can I delete my post?

maratsade
Distinguished Professor IV

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

You can't delete it, but you can edit it and remove the content.