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"Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Liz
Moderator
Moderator

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Hi mattbritt,

 

I'm glad you found the community, thank you for posting. I'd like to be certain of the issue; please let me know which URL you usually access to check your usage and token status. You stated you check for Download Allowance Status, just want to be sure we're on the same page.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

I go to the Download Allowance Status   (   192.168.0.1/fap_meter/  )

 

then click "here"  :  services.hughesnet.com/Service_Tools/tokens/index.cfm

 

then I cannot get past that to check how many tokens  I  have

 

instead it goes to " Web Acceleration Client Error (509.2)-Upstream TCP Receive Failure ( Web Server ) "

 

please help

 

thanks

Liz
Moderator
Moderator

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Thank you for these details, that helps greatly mattbritt! Let me look into what we can do for you. In the meantime, I can tell you what your token status is, and currently you don't have any token bytes available, but you do have 6 tokens ready to activate as necessary.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

okay thanks for the response

 

do you need to do a remote diagnostics test

 

do we need a new modem

 

we still cannot access those 6 tokens

 

please help!

 

thanks!

Liz
Moderator
Moderator

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Good morning mattbritt,

 

We're looking into this for you, no need for a diagnostic. I'll post back once I have an update or questions for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Hi mattbritt,

 

Thank you for your patience while we looked into this for you. You should be able to log into https://my.hughesnet.com/myaccount with your mattbritt account to view and manage your usage and tokens. 

 

After you log in, navigate to  My Account, then Usage.

 

 

Click on the Buy Tokens button to view and use those free tokens you already have. First you'll have to verify your SAN and zip code before you get to this screen:

 

Hope that helps. If you have any concerns, please let me know.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

well I tried what you said and it did not work

 

as once I  have no bandwidth any attempt to load up the pages was too slow

and  I always got " connection timeout " every time

 

 finally back online after 12 hours

I had to get up at 4 am to have the  free  bandwidth needed  to then redeem a token

 

so your suggestion did not fix the problem or resolve the issue

 

Before this all started I was able to click "here" when the bandwidth ran out and redeem a token

and get back online within  5 minutes - not 12 hours

 

Do I need a new  Gen 5  Modem ? Is that provided for free?

 

This has been going on  for 10 days  now

 

Is there anyone there that can fix the initial problem without trying bypass the problem

 

PLEASE HELP!!

 

 

 

 

Liz
Moderator
Moderator

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Hi mattbritt,

 

Thank you for this update. I would consider upgrading to Gen5 if you want to remain with HughesNet.

 

From what I can see, you're on the Home plan for ~$60 which offers a daily allowance of 200-300 MB or so and max 1 Mbps in download speeds. For about the same price, there's our 10 GB plan: 10 GB to use whenever you want, plus an additional 50 GB to use during off-peak hours 2am-8am with speeds up to 25 Mbps. Learn more about Gen 5 and give us a call any time at 866-347-3292 to explore your options and upgrade.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

mattbritt
New Poster

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

hi

 

I just want the same basic plan

 

Would a new Modem solve the problem and allow me to get my token by clicking "here"

and getting to the "Service_Tools" page

without bypassing the problem if and when I run out of bandwidth

 

Is a new modem provided for free  with the plan I currently have?

 

I don't want to upgrade my plan

 

Been with Hughesnet for around 15 years give or take

 

Is there any other moderator that could help me

 

 

 

 

maratsade
Distinguished Professor IV

Re: "Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

"Is there any other moderator that could help me"

 

You got the best advice from Liz; you should very seriously consider upgrading to Gen 5.