radio

[lm8542]

Does anyone know if the radio in my dish (which has not been changed since I first signed up for hughesnet in 2011) can be tested from hughesnets end or do they have to send a technician to the dish? My signal was 100's with gen 4 but not good, was 90 with gen 5 and great for satellite before june 2019. But since then has stayed in the 60's. Of course I don't know if the radio is an issue but I would like to have it looked into since we have replaced the cable and the modem recently with no improvement. Thanks seeking help...anybody

[maratsade]

The reps here can run diagnostics on your system to see if anything's wrong. They're back Monday. 

[lm8542]

Great! I shall post again monday.

[maratsade]

You don't need to post again. The reps will see your post Monday and hopefully you'll get a reply by the end of the week. 

lm8542 wrote:

Great! I shall post again monday.

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[Liz]

Good morning lm8542,

Thanks for reaching out, I can certainly help. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 21, 2020 between 03/21/20 and 11:00 AM-02:00 PM .

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

Thanks,

Liz

[lm8542]

Thanks. I had no idea I wouldn't need to post again. I had not been back on the forum because I had assumed wrongly/misinterpreted the response that I would need to repost to get a reply. I didn't know a technician would be by here so I wasn't looking for him. No one knocked or anything because we have a pitbull in our living room and he would bark endlessly. But he did leave a number to call and my husband walked outside and found the note and tried to call and of course  we had no cell service either.  Now that I know someone was here we will try and reach out to the number he left. We have to drive out of here for that apparently. I appreciate the quick response and am sorry I was not expecting it. I would definitely need appointment with him so I can have the dog put up and out of everyones hair. We will make contact and reschedule if possible . I get a crazy amount of uplink errors even when it's clear.

[lm8542]

Again, we didn't recieve a phone call from the technician before finding his note.  Maybe that is why he came anyway and left a note because there was no answer when he called. But we will as I said in previous reply reschedule with him.

[Liz]

Hi lm8542,

Thanks for letting me know what's been happening. Please private message me a current phone number at which the tech can reach you; looks like he tried to contact you but was unable and requested for an updated number.

-Liz

[Liz]

Good morning lm8542,

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Thanks,

Liz