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real help

Great problem solver for Hughsnet. Get rid of the company ceo and get a new one. A real person that is willing to see their mistakes and fix them. I have been trying to get help with my super slow internet and there is no one that will help! I don't pay a monthly fee to fix your internet!! You get paid and I get screwed!! I would rather have Excede atleast I get to talk to someone and they try to help. Hughsnet hides behind all the lies they tell you to get you signed up. It takes some pretty lowdown thieves like hughsnet to lock you into a high speed contract that is slower than a snail then wont let you out of contract because they are making mega bucks by ripping off the public! I am a very unhappy customer that should be let out of contract without being fined for not liking slow internet!!

Good morning elvinbh,

Thanks for posting, we'd like to help address your speed concerns but need some more details and data to work with. It would be very helpful if you could run speed tests for us and post them here.

To elaborate on the speed tests to continue troubleshooting, please follow the steps here to set up a account and run speed tests so that we get a proper evaluation of your system performance:

Most important points:
-do the tests while directly connected to the HughesNet modem (not wireless or connected through a router)
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like[yourusername]

Looking forward to hearing back from you.

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