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slow speeds here, please help

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Joe_
Freshman

slow speeds here, please help

I have a HT1100 modem.   The download speed has been abysmal since the system was installed a few years ago.   We have never been happy with the performance of the system..   At it's best it has been substandard.

 

My download tests are here:

https://testmy.net/quickstats/joe_

Of the four tests the high was 19mbps.  Low was 1.6 mbps.  Throwing out the high test  and the remaining 3 average out to 6.8 mbps.  Even when all are averaged together it's 10mbps.  That's less than half of what is promised.  Please fix.

 

  Now that I have posted my data what is the next step to getting this resolved?

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