Got hughesnet 11/30/17.
Satellite Name EchoStar-19-NAD
Gateway ID 9
Beam ID 39
Outroute ID 6
T'was more or less pushed on me by dishnet as an upgrade. Prior to the switch I was averaging 7mbps.
With new Hughesnet systemn modem tests, system tests all fine but
speeds have consistenly been running below 1mbps.
First call in confirmed that info.
I ran the hughesnet speed test (at my.hughesnet.com.) The results were:
.34 mbps download, .23 mbps upload
which is actually better than the speeds I'm generally getting.
Began using a packet sniffer and the speeds average around 500 to 100 or less kbps.
Yes, that is kbps.
I've tried more than one and the results are consistent.
I have called in 3 times. There has been a 1/2 hr plus wait all month.
Noone could offer an explanation. The closest guess was a problem with the gateway.
I was promised a callback from a level 4 technician which has never come. First was told 2 days, then 5 days, then a month or more.
This is a joke.
My hookup to the modem is ethernet.
I would like an explanation and a time for resolution.
