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spotify won't connect but amazon prime music will

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Freshman

spotify won't connect but amazon prime music will

do they use a different process?  I would rather listen to spotify...  I have a wireless audio system (Definitive Technology) that uses DTS Play-Fi protocol.  Spotify Connect can see the speaker (just like amazon prime does) but it times out when trying to connect.  I tried switching to the 5 GHz from the 2.4GHz thinking for sure it would do the trick, but it didn't.  I have worked with Spotify support and they said it is my network.