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super slow speed

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astenger1
New Member

super slow speed

I upgraded a month or so ago to the fastest download and usage plan.  I'm finally getting a chance to us it, and something is terribly wrong. I thought it was my wireless router at first..so I upgraded to the Linksys WRT 1900...no better.  I connected directly to my computer from the hughes net modem...no go there also. I did the speed test and its showing 766 KPbs...way slow!! Help!
4 REPLIES 4
Liz
Moderator
Moderator

Good morning astenger1,

I see it's your first post here, so welcome to the community! We can can certainly help address your concerns, so I pulled up your account to investigate. Diagnostics show there could be a misalignment. Is there anything you can see that could be obstructing the dish?

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

astenger1
New Member

Hi Liz,
No there are no obstructions at all in front of the dish. How can I get it realigned?

Thanks
Liz
Moderator
Moderator

Good morning astenger1,

Thank you for checking, the next part is where we come in!  I've decided as a courtesy to dispatch a technician to address your concerns; he'll replace the radio and repeak the dish.

Your dispatch is currently scheduled for our earliest availability-Tuesday Oct 18, 2016 between 8:00 AM - 11:00 AM. Call us at 866.347.3292 and reference case #101122481 if you need to reschedule. Please let us know how the site visit goes. 

Thanks, 
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Hi astenger1,

Haven't heard back about your site visit so I take it it went well. If you still have concerns, feel free to start a new thread with details so we can best assist you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!