super slow speed

[astenger1]

I upgraded a month or so ago to the fastest download and usage plan.  I'm finally getting a chance to us it, and something is terribly wrong. I thought it was my wireless router at first..so I upgraded to the Linksys WRT 1900...no better.  I connected directly to my computer from the hughes net modem...no go there also. I did the speed test and its showing 766 KPbs...way slow!! Help!

[Liz]

Good morning astenger1,

I see it's your first post here, so welcome to the community! We can can certainly help address your concerns, so I pulled up your account to investigate. Diagnostics show there could be a misalignment. Is there anything you can see that could be obstructing the dish?

-Liz

[astenger1]

Hi Liz,
No there are no obstructions at all in front of the dish. How can I get it realigned?

Thanks

[Liz]

Good morning astenger1,

Thank you for checking, the next part is where we come in!  I've decided as a courtesy to dispatch a technician to address your concerns; he'll replace the radio and repeak the dish.

Your dispatch is currently scheduled for our earliest availability-Tuesday Oct 18, 2016 between 8:00 AM - 11:00 AM. Call us at 866.347.3292 and reference case #101122481 if you need to reschedule. Please let us know how the site visit goes. 

Thanks, 
Liz

[Liz]

Hi astenger1,

Haven't heard back about your site visit so I take it it went well. If you still have concerns, feel free to start a new thread with details so we can best assist you.

Thanks,
Liz