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terrible internet

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terrible internet

My internet has gotten terribly slow.  No we are not out of data....i just ran a speed test on testmy.net   https://testmy.net/db/pCU3LTu8R.x4NMoGfiK

 

Additionally, we have blown through 20 gb this month, and havent watched any netflix videos

 

2 REPLIES 2
Distinguished Professor III

Re: terrible internet

@charles-Georgia

 

For the reps to help with your speed issues, they will need some speed tests to be run.  The instructions for the speed tests are as follows...

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file 

-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF

 

---------------------------------------------------------------------------------

 

Regarding the data usage, many devices can use data without the user being aware of it. The following two posts may help with not only how to prevent excessive data usage, but also how to determine what is using excessive amounts of data.  I can't remember if this is mentioned in either post, but a DirecTV receiver can also chew through a lot of data, so if you have one connected to HughesNet, it would be best to disconnect it.  The two posts....

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...

 

If, after reading the posts, you would still like help in figuring out what is using your data, please create a new topic in this same section (Tech Support) to keep the data issue separate from the speed issue.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: terrible internet

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz

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