cancel
Showing results for 
Search instead for 
Did you mean: 

this internet company is scam.

New Member

this internet company is scam.

Since the internet been install, I had no problem. The pass four month, the internet is slow. Plus one of the lady told me there won't be any lag on gaming, guess what? She lied. I was lagging very hard/bad, I can't even enjoy Netflix & Hulu. I'm pissed and I'm going with centurylink,I'm tired of this slow internet and I feel I been scammed.
2 REPLIES 2
New Member

Re: this internet company is scam.

B1
Highlighted
Moderator

Re: this internet company is scam.

Hello goldenspeirs,


Welcome to our community and thank you for your post. We're very sorry that you have been experiencing poor speeds and would like the opportunity to help you find out what's going on. We should be able to find you by the e-mail you signed up with and run initial diagnostics. In the meantime,  could you run some speed tests for us? We preferably like to use the HughesNet test from http://supportcenter.myhughesnet.com or http://testmy.net as they are both capable of testing satellite internet speeds. If you use the non-HughesNet test (testmy.net) please be sure to select the Manual Test  and use the 12MB option.

In regards to your concern about gaming, we'd like to address that. Obviously since it is satellite internet there is tremendous lag and high ping times which make it unsuitable for gaming. If our sales representative told you that our service would be suitable for "twitch" or "real-time" online gaming, then absolutely need to review your sales call. 


Thank you
Amanda