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very poor download speeds

Chrhug30
New Poster

very poor download speeds

I ran the speed test last night and got 0.3 MBPS and 0.4MBPS. I've had my service for 4 days now and haven't really been able to use it because of the poor download speeds. Please help.
9 REPLIES 9
Chrhug30
New Poster

Re: very poor download speeds

Any support in this community?
Liz
Moderator
Moderator

Re: very poor download speeds

Hi Chrhug30,

 

  Thanks for posting and welcome to the community! We definitely want to help, so I've already pulled up your account to run diagnostics on your site, and all looks fine. Please post your TestMy.Net results URL since your notes indicate you've run speed tests there. It may look something like http://testmy.net/quickstats/C0RR0SIVE

 

  Your cooperation, patience, and understanding are much appreciated.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Chrhug30
New Poster

Re: very poor download speeds

I'll do it again when I get home from work if it'll work good enough to let me.
Chrhug30
New Poster

Re: very poor download speeds

Chrhug30
New Poster

Re: very poor download speeds

https://testmy.net/db/XI9kKdaUi

Here's my second test. Still very poor signal
C0RR0SIVE
Associate Professor

Re: very poor download speeds

Chrhug30,

Please follow the steps below exactly to perform your speedtests, failure to use the wrong sized test will result in that test being invalid for use as a troubleshooting step.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

I strongly urge you to read the article at the link above to help you create and setup a testmy.net account, it will help you, and us, tremendously.

Chrhug30
New Poster

Re: very poor download speeds

I shouldn't even have to run a speed test. What is tech support for? They can run the test and see that I haven't have download speeds over 1 MBPS since I've had my service.
GabeU
Distinguished Professor IV

Re: very poor download speeds


@Chrhug30 wrote:
I shouldn't even have to run a speed test. What is tech support for? They can run the test and see that I haven't have download speeds over 1 MBPS since I've had my service.

Tech support can't run a speed test with your device.  The tests help to determine if there is a problem, and if there is, where the cause of the problem may lie.  


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Liz
Moderator
Moderator

Re: very poor download speeds

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!