Thanks for posting and welcome to the community! We definitely want to help, so I've already pulled up your account to run diagnostics on your site, and all looks fine. Please post your TestMy.Net results URL since your notes indicate you've run speed tests there. It may look something like http://testmy.net/quickstats/C0RR0SIVE
Your cooperation, patience, and understanding are much appreciated.
Please follow the steps below exactly to perform your speedtests, failure to use the wrong sized test will result in that test being invalid for use as a troubleshooting step.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
I strongly urge you to read the article at the link above to help you create and setup a testmy.net account, it will help you, and us, tremendously.
I shouldn't even have to run a speed test. What is tech support for? They can run the test and see that I haven't have download speeds over 1 MBPS since I've had my service.
Tech support can't run a speed test with your device. The tests help to determine if there is a problem, and if there is, where the cause of the problem may lie.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.