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very poor service

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New Member

very poor service

very slow speeds no where near what I am paying for this been going on since june 4th talked to agents. if it not resolved soon I will be cancelling my service and hughes net you have not provided the service you promised I have paid my bill every month so you Will NOT be getting any cancellation fees.
14 REPLIES 14
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Honorary Alumnus

Re: very poor service

I would suggest that you post a case number from one of your support calls or the serial number of your modem (can be found on a sticker on rear/bottom of mode) so that the Hughes Mods can locate your account when they return to work on Monday.

Please do not post your SAN (starts with DSS) or email address.

In the meantime I suggest that you create an account at http://testmy.net/ and run a series of manual 12 MB tests.

Please do the tests with a single computer directly connected to the Hughes Modem so as to eliminate as many variables as possible.

Post a link to your saved data or screenshots of the results for the Mods to review.

All of the above will allow the Mods to run remote diagnostics on your system.



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New Member

Re: very poor service

I have several case numbers it been sent to the engineers twice I have 4 weeks worth of speed test your suggestions are all I have got out of hughes net and quite frankly I am tired of the sam old answer
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New Member

Re: very poor service

last case number is 54570271
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Distinguished Professor IV

Re: very poor service

Hopefully your speed tests were done using Hughesnet's own test or through an account you opened at testmy.net.  These are the two tests that the reps accept as accurate, and both keep a record of the tests run.  The official reps will be able to see the record of the tests and make a determination on what to do.  As Gwalk900 stated, they will be back on tomorrow (Monday).


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Honorary Alumnus

Re: very poor service

Canamradio,
The Mods here are at the corporate level.
Give them a chance to review and respond.
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New Member

Re: very poor service

This reply was created from a merged topic originally titled slow speeds.

been experiencing slow upload speeds mainly since june 4 talked to service many times getting tired of this service. if I soon don't recieve help I will be cancelling this
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Moderator

Re: very poor service

Hello canamradio,

Thank you for your post and providing you case number. We will go ahead and look for your account with this and review your previous cases and notes. In the meantime, can you provide us some updated speed tests for our records?

You can run the test from http://testmy.net 
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like
http://testmy.net/quickstats/[yourusername]

Looking forward to hearing back from you.

Thanks,
Amanda

edit: I missed a step! Here is the guide on how to run the tests/make an account: https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...
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Assistant Professor

Re: very poor service

Also be sure to create a Testmy.net account so the URL works.  : )
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Moderator

Re: very poor service

Did I forget a step? Sorry! No coffee yet.