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what happened to my free download period

New Poster

what happened to my free download period

for the last 4 nights my free download period has disappeared why?


6 REPLIES 6
Assistant Professor

Re: what happened to my free download period

Been another person here with same issue. Will be Monday before official reps are here to respond and help with the problem.
New Poster

Re: what happened to my free download period

thanks I hope they are more competent than the ones that kept dropping my call in Arizona


Moderator
Moderator

Re: what happened to my free download period

Good morning ululantwolf,

Welcome and thanks for posting. I've already got your account pulled up and am investigating yours as well as the other customer posting of a similar concern.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

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Moderator
Moderator

Re: what happened to my free download period

OK, so an engineer informed me there was a communication lettersent to ALL Alaska customers informing them that the free download period was changing to 1am-8am Alaska time. 

I apologize if you did not receive this letter, I don't have any other details about that piece of communication.

If usage is counting against your allowance within this new 1-8am period, please let me know.

Thank you,
Liz 

Thanks,
Liz

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New Poster

Re: what happened to my free download period

thank you I did not receive the letter  ....or.  email either but then I am still waiting for augusts harbor freight order ... again thank you .


Moderator
Moderator

Re: what happened to my free download period

You're very welcome. Feel free to post again in the community if you have additional concerns.

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->