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Billed 3 times in one month

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Sarahlashbaugh
New Poster

Billed 3 times in one month

I had my normal monthly bill, paid it and taken out of my bank account. I went to the bank the other day cause I couldn't figure out why I was missing $226.26 . Turns out my monthly bill of $113.13 (that I already paid) is trying to come out 2 more times. I called someone yesterday and he didnt help me at all. He just kept telling me that I paid the bill, which I knew I did. I just want the other 2 charges cancelled.
2 REPLIES 2
maratsade
Distinguished Professor IV

Hughesnet corporate staff are here M-F, 9-5.  Please hang in there while they review your account and get back to you. 

@Liz@Amanda

Amanda
Moderator

Hi Sarah,

 

Welcome to our community and thank you for posting here. I've located your account and also only see one charge for $113.13 for the month of July. Is it possible you can email a picture or screenshot of your bank statement with the line items and dates with those charges to communitysupport@hughes.com? 

 

Thank you

Amanda