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buggered's avatar
buggered
New Poster
6 years ago

Buggered-by-a-Ghost

I began the move from one home to another. I called HN to transfer service. The rep informed me it would be $200 for new equipment install and $100 for service connection. I informed the rep that I h...
fraudulent procurement
over billing
unauthorized deductions
Damian's avatar
Damian
Moderator
6 years ago

Hello buggered,

 

Thank you for reaching out to us. Our Champions are here to assist you and provide information. Your public thread is available to our entire community and they are allowed to respond within reason. There was nothing inappropriate or incorrect in his response to you, therefore, he is free to post as he pleases. In regards to what GabeU explained, your situation is indeed very unique and the information I would be providing would only be pertinent to you. There would also be a significant amount of sensitive information discussed, which will not be done in this public format. If you are not willing to discuss your sensitive information in private, we will not be able to assist here. 

 

-Damian  

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    buggered

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please create a new thread and send us a private message so that we can discuss sensitive information regarding your account. 

     

    -Damian  

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