Forum Discussion

jennga's avatar
jennga
Freshman
5 years ago

Daily totals from usage graph do not match service plan data graph

If I total up daily usage according to the usage history graph I have used 5.8584G so far this billy cycle.  When I look at the service plan data graph it is reporting my usage as 11.3G.  I don't und...
Liz's avatar
Liz
Moderator
5 years ago

Hi jennga,

 

Thanks for reaching out and posting the screenshots,this helps. I'll send this over to engineering for their insight into this. I'll post back once I have any news to share.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

  • jennga's avatar
    jennga
    Freshman
    5 years ago

    Any word here Liz? 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi jennga,

       

      Thanks for checking in! I just got off a call with our devs who are behind these graphs and they are still investigating this. They have a more narrow focus now and should have something for us tomorrow. I'll keep you posted on what I find out!

       

      -Liz