The General Board is not for support. You will have to repost your issue in one of the above boards to receive help from the community or mods who are at the corporate level.
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Was this your 1 month with Hughesnet? If so then your data reset for a few days. So it was like you didn't use any data for 20 days, I believe it is, if you have Gen 5. Yes you will loose what data you don't use. But make sure to keep a eye on it next month.
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The mods here are at the corportate level. You will have to wait until at least Mon. for a reply. They can and will help you, in my experience.
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This board is *Not for HughesNet support*. You will have to post your concern is one of the other boards. Possibly in the one I have linked to below. https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling
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